Cloud 9 Balloon Flights Pty Ltd
(ABN 37 097 504 071 )
Address: 227B Annangrove Rd, Annangrove NSW 2156
Terms & Conditions : PLEASE READ CAREFULLY
All Passengers using the services of Cloud 9 Balloon Flights, booked either directly or indirectly via a booking agency, do so and accept all Cloud 9 Balloon Flights terms & conditions as advised below.
A Flight Booking, Gift Certificate or Voucher entitles you to participate in a hot-air balloon flight with Cloud 9 Balloon Flights. Please phone our booking office for any information or bookings.
Bookings are essential.
Contact: Ph. 1300 555 711 Telephone. Office hours are AEST 9.00 am to 5.00 pm Monday to Friday. Sat - 9am-12am.
When you book, purchase or redeem a Cloud 9 Balloon Flights Hot Air Balloon Flight Voucher, or Gift Voucher/Certificate, you understand and accept Cloud 9 Balloon Flights terms and conditions. You become legally bound by these terms and conditions.
Please do not proceed to book, purchase or redeem a voucher for a Cloud 9 hot air balloon flight until you have read, understood and accepted the terms and conditions. By paying for and accepting supply of the Service, you agree to be bound by these conditions. If you do not accept these conditions you should contact Cloud 9 Ballooning immediately and prior to accepting supply of the Service.
Service refers specifically to the hot air ballooning mentioned on this documentation and generally to the range of products Cloud 9 Balloon Flights.
Cloud 9 refers to Cloud 9 Balloon Flights or any independent contractor supplying/delivering the services to you under your Agreement with Cloud 9 Balloon Flights.
Individual Passenger Booking – refers to a booking of 3 people or less booked at the same time, in the one scheduled flight date.
Group Passenger Booking – refers to a booking of 4 or more people booked at the same time, in the one scheduled flight date.
Under no circumstances will Cloud 9 Balloon Flights be liable for direct, indirect, consequential or incidental damages including but not limited to lost or damaged property, lost profits or savings or damages for disappointment.
Cloud 9 reserves the right to alter contents of products and location when deemed necessary but does however warrant providing services of equal nature and value.
Prices: – Cloud 9 reserves the right to alter all itineraries and / or fare details, and choice of balloons. We reserve the right to change prices without notice. All prices are in Australian dollars (AUD$) inclusive of Goods & Services Tax (GST) .
Payment methods: – can be cash, credit card (MasterCard, Visa or Amex), Paypal, Bank direct deposit or an approved voucher. Please note, to cover credit cards surcharges, wire transfers, bank and currency exchange rate fees, additional charges may apply.
Bookings: – Full payment is required within 7 days prior to your flight date. Passenger’s name’s, estimated weights in kilograms and after hours contact or mobile phone number will be required for booking and flight manifest purposes.
Weather, Mechanical, Staffing & Other Safety Conditions Hot air ballooning relies on suitable weather conditions in order to proceed safely. Information on specific weather considerations may be provided upon request at the time of making the booking. Additionally, flights may be dependant on mechanical performance or staffing availability. If weather or wind conditions are deemed by Cloud 9 Balloon Flights to be unsuitable or unsafe the Pilot reserves the right to cancel a flight at any time, up to the moment for launch.
Similarly a trip may be postponed due to less than minimum numbers being achieved. (4 persons minimum) In the unfortunate event that a flight must be delayed, rescheduled or cancelled due to any of the above factors, Cloud 9 will hold payment in credit and offer alternative booking dates.
Cloud 9 Balloon Flights will not accept any liability for travel, accommodation, inconvenience or other costs incurred or lost through such cancellation. All persons should factor the possibility of short notice cancellation into their plans.
Weather conditions can also affect the duration and route of all flights in all locations.
Cloud 9 Balloon Flights endeavour’s to give each passenger the best ballooning experience possible, subject to the daily wind and weather conditions. With passenger’s safety always at the forefront of pilots concern, a flight altered in route, or landing earlier than anticipated, will be deemed as a completed flight for that day provided the flight is more than 30 minutes duration.
Cloud 9 reserves the right to change the location of the flight if the pilot deems weather conditions do not allow the flight to be carried out safely in the Hawkesbury region.
Flight Alterations and Cancellation of a Booking
In the unfortunate event you should have to alter or cancel your booking, certain fees apply:
IF YOU WISH TO CANCEL AND RECEIVE A REFUND
Bookings cancelled within 72 hours of a flight date will not be refunded.
Flight Tickets cancellations prior to the 72 hour no refund period will be charged at $50 per person cancellation fee.
Gift Vouchers are Non-Refundable
IF YOU WISH TO ALTER YOUR FLIGHT BOOKING
NO changes are permitted within the 72 hours prior to your flight.
A $25 per person administration fee will be charged for flight date alterations within the 14 days period prior to a flight date.
Failure to Show
You will lose the full cost of your flight if you fail to show for your flight no matter what the reason. No refunds or flight rescheduling are allowed in the case of passenger illness/injury but another person may be substituted in your place – please contact our office prior to the flight with replacements name.
Passengers are strongly advised to make their own insurance provisions in case of unforseen circumstances including being unwell to fly due to illness.
If you have not taken out insurance and fall in within 72 hours of your flight date you will be considered a ‘Failure to Show’ and forfeit your ticket. A $25pp fee will be charged if changes are made within 14 days of flight date.
Group Passenger Booking (4 or more)
• Any flight cancelled within 7 days prior to flight date will forfeit the full fare per person and will not be refunded.
• Any flight altered within 7 days will be at the discretion of and dependant upon flight availability.
Missed flight: refer to Failure to Show Policy above.
Note: Separate cancellation and alteration provisions may apply to large groups and customised events. These are specified on the group booking documentation supplied. Cloud 9 Balloon Flights reserves the right to amend these fees and notice periods. When special circumstances arise, some of these Terms and Conditions may be superseded by those published on your booking confirmation documentation.
If your flight has been cancelled
by Cloud 9 Balloon Flights due to inclement weather or flight safety conditions please contact our booking office as soon as possible to rebook. Your booking details will go into “open dated” status in our bookings system. We do ask that you contact us within 90 days to arrange another flight. Refunds will incur a $15.00 administration fee. Bookings processed via Paypal payment gateway may incur additional refund fees.
You cannot receive a refund on any trips booked with a Gift Voucher.
If your flight booking or travel voucher has not been purchased directly from Cloud 9 Balloon Flights, but from another party such as a travel booking agent, tour operator or online experience booking service, then that parties conditions of purchase will also apply.
(a) It is the passengers responsibility to advise Cloud 9, no later than 48 hours prior to the scheduled balloon flight, the passenger’s names, estimated weights in kilograms and mobile phone number (to be switched on) for flight manifest and contact purposes.
(b) It is the passenger’s responsibility to ensure they/you arrive at the designated meeting place prior to the advised meeting time. You should have received booking confirmation details of your flight; please notify Cloud 9’s office immediately and prior to your flight date if you do not have this information. You are also required to follow the check-in procedure outlined in the confirmation letter the day before your flight. If you do not follow our ‘Check In’ procedures Cloud 9 cannot be held liable for the consequences of not checking in with your pilot and receiving the latest instructions.
(c) In the interests of safety, passengers undertake to follow the advice of the pilot and ground crew, comply with any local codes of conduct and act sensibly and prudently at all times. Passengers also agree to indemnify Cloud 9 Balloon Flights its owners, officers and employees for all losses and/or damage arising from any act or default on your part or the part of a member of your party. Under no circumstances at any time during supply of the Services should you or a member of your party be under the influence of drugs or alcohol, nor should you take medication that could affect or impair your judgment at this time.
(d) Check with your medical practitioner if you have a pre-existing medical condition that may be affected by the physical nature of hot air ballooning. You agree to indemnify Cloud 9 Balloon Flights, its owners, officers and employees against any incident related to your health occurring during or after supply of the Services.
(e) You are operating under Cloud 9 Balloon Flights Pty Ltd, Air Operators Certificate S577717-3, issued by the Civil Aviation Safety Authority of Australia. Passengers will be briefed and given safety instructions prior to the flight. This includes take off & landing positions
(f) Personal belongings taken on board at the passenger’s own risk.
(g) Ballooning is an outdoor adventure activity, and Cloud 9 cannot be held liable for damage to any clothing and/ or other personal property. Suitable clothing, a hat and fully enclosed sturdy footwear must be worn. No thongs or high heels allowed.
a) Weight notification: Cloud 9 will require, for flight manifest purposes all passengers’ names and estimated weights (in kilograms). We have an individual weight limit of 140 kilograms.
b) Minimum Age Requirement: Children ages are between 7 to 12 years. Children are welcome and must be accompanied by a paying adult. Infants are not permitted due to the Civil Aviation and Safety Authority (CASA) regulations and guidelines. Adult prices will apply from age 13 years and upwards.
c) Disabled passengers are able to balloon, although limitations do apply due to the Civil Aviation and Safety Authority (CASA) regulations. CASA requires that all passengers are able to embark and disembark a balloon basket unassisted for safety reasons. No wheelchair facilities are available. Disabled persons participating in the balloon flight do so at their own risk and the company accepts no liability for any damage or injury caused.
As the flight is for approximately 1 hour, passengers must be able to stand unaided for the duration of the flight. (i.e.: no additional aids such as seats, walkers, sticks or crutches are permitted in the basket). If in doubt, an able bodied person (friend or relative) must accompany the “slightly infirm” passenger.
d) Pregnant women. Regrettably under the Civil Aviation and Safety Authority (CASA) regulations and Cloud 9 Balloon Flights policy we do not fly women who are pregnant.
e) Diving: Those persons diving the day or night before travel should check with a qualified dive master regarding their ballooning journey. We do not fly above 4,500 feet altitude and most flights are around 2,500 feet altitude. Passengers diving the day or night before travel who participate in ballooning do so at their own risk, and the company accepts no liability for any damage or injury caused.
11. Additional Booking Information
a) Standard Ballooning Program: Please allow 3-4 hours for the balloon activity program, which includes the inflation, the flight, deflation & packing up, flight program transportation, and a Café breakfast (if included). Flight program, times and duration may vary slightly at the pilot’s discretion.
b) Flight Duration - approximately a 45 -60 minute flight.
c) Days of Operation – Cloud 9 operates daily, at sunrise, all year around with the exception of unsuitable weather or insufficient passenger’s numbers.
d) Minimum Numbers – In the event that minimum numbers are not met, we reserve the right to reschedule your balloon flight for a later date.
e) Group Passenger bookings:
i) Refers to a booking of 4 or more people booked at the same time in the one scheduled flight date.
ii) Group discounts will only apply to direct bookings with, and payment to Cloud 9’s booking office.
iii) Separate cancellation and alteration provisions may apply to large groups and customised events. These are specified on the group booking documentation supplied.
iv) Group discounts do not apply to the purchase of gift certificates.
Cloud 9 Balloon Flights Gift Certificates/Vouchers
Terms & Conditions of Purchase & Use.
1. A Gift Certificate / Voucher is non-refundable.
2. Gift certificates are valid only when fully paid by the purchaser or distributor.
3. Gift Certificates are transferable to other individuals and are valid only for the period indicated thereon.
4. Gift Certificates cannot be redeemed for cash or refunded in part or full.
5. Once the Gift Certificate has been redeemed (i.e. the trip date has been booked) all other terms relating to Alteration and Cancellation (see Section 7) apply, however the value remains non-refundable.
6. Gift Certificate and Voucher holders are bound by all Cloud 9 Balloon Flight conditions of travel & use including flight cancellation policies.
7. Cloud 9 accepts no responsibility for lost, stolen or fraudulent tickets or vouchers. It is the holder’s responsibility to ensure the safe keeping of the ticket or vouher. No voucher, no flight.
8. Gift Voucher, is an open dated balloon flight, valid for 12 months (unless otherwise stated) from the date of purchase, and as per the expiry date nominated on the Voucher.
9. A Gift Voucher once redeemed must be presented to the pilot on the scheduled flight morning.
10. Hot Air Balloon flights are a weather dependant activity and may be cancelled. It is the gift voucher holder’s responsibility to make as many attempts as possible to achieve a successful launch before the expiry date.
11. Gift Vouchers must be booked and used before the expiry date specified on the voucher.
12. Gift Voucher extensions CANNOT be granted under any circumstances. The gift certificate holder’s MUST fly prior to the expiry date.
14. If your gift voucher or travel voucher has not been purchased directly from Cloud 9 Balloon Flights, but from another party such as an online experience booking service, a travel booking agent or tour operator, then that parties conditions of purchase will also apply.@cloud9balloons.com.au or call 1300 555 711